Why our online stove company really works

Purchasing a wood burning stove or fireplace is one of those decisions that takes a little time. Here at The Sussex Fireplace Company, we understand this and we work with our customers in a very real and personal way to make sure that the decision-making process is as well informed and as straightforward as possible. Yes, we have an online presence but we don’t consider our company to be an online business. We are made up of very real, friendly and professional people who speak to you when you want to talk.

Here are the reasons you should get in contact

Commitment to premier quality installations and customer service:

Our team will arrange to come to your home and carry out a survey. This survey allows us to get to know your preferences and enables us to identify what wood burning stove or fireplace will work best for you. We then send a personalised report within 2 days with prices and the rest is up to you. We don’t do a hard sell. We hope that you see the benefits of our services and after our survey, you get in contact to arrange installation.

We have all the wood burning stoves that showrooms have: 

Please don’t believe the myth that online is inferior. The Sussex Fireplace Company has access to a huge variety of stoves and fireplaces. From DRU gas fires to Stovax, Morso, Jotul and more. Our business model simply allows us to pass savings achieved by efficient and lean working onto our customers.

We guarantee a prompt reply and a survey appointment: 

Our HETAS registered installers and surveyors are all from the Sussex area. We appreciate the personal touch and we value the feedback from our customers. We know that interminbale waiting times are unacceptable so we will work with you to fit your time frame. If you need the installation done before a certain time we will do everything in our power to hit that mark.

Safety:

 Safety is our TOP priority here at The Sussex Fireplace Company. All our registered HETAS engineers are experienced and understand that a wood burning stove not only needs to look good and heat your room but it also needs to be safe so you and your family are protected. That’s why we provide a carbon monoxide monitor free of charge for every install.  All our installations are carried out in line with Document J of the building regulations.         https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/468872/ADJ_LOCKED.pdf